Shipping policy

MARIO JOEL PIMENTEL

Thank you for shopping with MARIO JOEL PIMENTEL. We are committed to delivering your bag products accurately, in impeccable condition, and within a reasonable delivery timeframe to bring you a pleasant shopping experience.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.

During peak sales periods or when facing a high volume of orders, standard processing times may be extended slightly. We will actively notify all customers promptly if any significant delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping charges for your individual order will be automatically calculated and clearly displayed at checkout before you complete payment.

Estimated delivery times:

Standard Shipping: 15 business days

All stated delivery times are estimates only and may fluctuate due to carrier operational delays, customs clearance procedures, severe weather conditions, logistical limitations, or official public holidays.

3. Shipment Confirmation and Order Tracking

Once your order has been dispatched, you will receive an official shipment confirmation email that contains complete tracking information for your package.

Tracking details and real-time logistics updates typically become available within 24-48 hours after shipment is processed by the logistics provider.

4. Incorrect Address Disclaimer

Customers are required to confirm that your shipping address is accurate, complete and valid during the checkout process.

MARIO JOEL PIMENTEL is not responsible for undeliverable or misdelivered orders caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to address-related issues, additional reshipping fees will be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed lost during transit, please contact our customer service team within 7 days of the expected delivery date for assistance.

Damaged Items:

If your bag products arrive damaged upon delivery, please reach out to us within 48 hours of delivery and attach clear photos of the defective items and original outer packaging for verification.

Our team will carefully review your case and resolve the issue efficiently as soon as possible.

6. Product Care and Usage Notice

All bag products are equipped with professional care instructions. Customers should follow the guidelines for daily use, cleaning and maintenance of the bags. MARIO JOEL PIMENTEL assumes no responsibility for product damage caused by improper cleaning, drying, manual modification or incorrect daily use of the products.

7. International Shipping and Customs Notice

For all international shipping orders, customs duties, import taxes and other related clearance fees may be charged according to the regulations of the destination country. All these additional charges are the sole responsibility of the customer and are not included in the product price or shipping fees.